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Cancellation & Refund Policy

Last updated: June 7, 2025

100% Money-Back Guarantee

We offer a complete 100% refund within 30 days of your initial subscription, no questions asked. We're confident SalesFlow will transform your sales process.

1. 30-Day Money-Back Guarantee

We stand behind SalesFlow with a comprehensive 30-day money-back guarantee:

  • Full Refund: 100% of your subscription fee will be refunded
  • No Questions Asked: We don't require detailed explanations
  • Quick Processing: Refunds processed within 5-7 business days
  • All Plans Covered: Available for Basic, Starter, Professional, and Enterprise plans
  • Easy Process: Simple email or support ticket to initiate

2. Eligibility Requirements

30-Day Window

Refund requests must be submitted within 30 calendar days of your initial subscription payment.

  • Must be within 30 days of initial subscription (not renewal)
  • Account must be in good standing with no violations
  • Applies to first-time subscriptions only
  • Valid for both monthly and annual subscriptions

3. How to Request a Refund

1

Contact Support

Email us at support@modifyed.info

2

Provide Details

Include your account email and reason (optional)

3

Get Refunded

Receive refund in 5-7 business days

Required Information: Account email address, approximate subscription date, and payment method used (for verification).

4. Subscription Cancellation

Immediate Cancellation

Cancel anytime from your account settings or by contacting support.

  • Self-Service: Cancel directly from your account dashboard
  • Access Retained: Continue using SalesFlow until the end of your billing period
  • Data Export: Download your data for 30 days after cancellation
  • No Penalties: No cancellation fees or penalties
  • Easy Reactivation: Reactivate your account anytime

5. Refund Processing Timeline

Payment MethodProcessing TimeNotes
Credit Card3-5 business daysAppears as credit on statement
Debit Card5-7 business daysCredited to account directly
UPI1-3 business daysFastest refund method
Net Banking5-7 business daysMay require bank processing time

6. What's Not Covered

While we offer generous refund terms, the following situations are not eligible for refunds:

  • Subscription renewals beyond the initial 30-day period
  • Accounts terminated for policy violations
  • Requests made after 30 days from initial subscription
  • Usage-based charges for AI calls that exceed plan limits
  • Third-party integration costs or fees

7. Partial Refunds and Prorations

  • Plan Downgrades: No refunds for plan downgrades (takes effect next billing cycle)
  • Annual Subscriptions: Full refund available within 30 days of purchase
  • Add-on Services: Refunded proportionally if main subscription is refunded
  • Usage Overages: Non-refundable once incurred

8. Data and Account Closure

When you request a refund:

  • Your subscription will be cancelled immediately
  • You'll have 30 days to export your data
  • All data will be permanently deleted after 30 days
  • Account closure is irreversible after data deletion
  • Future subscriptions will be treated as new accounts

9. Alternative Solutions

Before requesting a refund, consider these alternatives:

  • Plan Downgrade: Switch to a lower-cost plan
  • Support Consultation: Free setup and training assistance
  • Extended Trial: Additional trial time for complex migrations
  • Feature Training: One-on-one sessions to maximize value

10. Contact Information

For refund requests or questions about this policy:
Email: support@modifyed.info (fastest response)
Phone: +1 (555) 123-4567
Live Chat: Available 24/7 through your SalesFlow dashboard
Response Time: Refund requests processed within 24 hours

11. Policy Updates

This refund policy may be updated from time to time. Changes will be communicated via email and posted on our website. The updated policy applies to all subscriptions purchased after the effective date.